The Care Exchange
Terms of Service
Read the The Care Exchange terms for clients, carers, bookings, payments, and marketplace use.
Version 2026-07-30. Last updated 30 July 2026
The service
The Care Exchange is a marketplace that helps clients find, communicate with, and book independent carers. Carers provide care services as independent businesses unless a listing says otherwise.
Accounts and eligibility
Keep account information accurate and credentials secure. You must be legally able to request or provide the requested care service in your country.
Carer responsibilities
Carers are the service provider and merchant of record for their care services unless a listing states otherwise. Carers are responsible for qualifications, insurance, safeguarding checks, taxes, receipts and invoices, service delivery, and country-specific professional requirements.
Bookings and payments
Prices, applicable fees, and cancellation terms are shown before confirmation. Stripe processes card payments for the carer and pays The Care Exchange an application fee. Carers must monitor that account, respond to disputes and chargebacks promptly, and keep payout details current.
Safety and acceptable use
Do not misuse messaging, impersonate others, evade payment, submit unlawful material, or place anyone at risk. We may restrict accounts or content to protect users or comply with law.