The Care Exchange
Privacy Notice
Read how The Care Exchange handles account, booking, payment, messaging, and privacy preference data.
Version 2026-07-30. Last updated 30 July 2026
Who controls your information
Optimal Deviation, trading as The Care Exchange, determines how marketplace account information is used. Independent carers and Stripe may also process information under their own responsibilities.
Information we collect
Depending on how you use The Care Exchange, we collect account, contact, profile, role, carer business, booking, availability, package, payment, payout, message, support, notification, safety, location, device, consent, and diagnostic information.
Purposes and legal bases
We use information to provide accounts, bookings, payments, support, safety controls, fraud prevention, service improvement, and legal compliance.
Location and sharing
Carer business or service-base coordinates can be shown on the public marketplace map. Client search, visit location, and live booking information is limited to the relevant feature and authorised workflows.
Children and younger clients
Younger clients may use The Care Exchange only with appropriate permission and supervision where local law requires it.
Automated processing
Readiness and matching indicators support care booking and planning. They do not make legal or similarly significant decisions.
Your choices
You can change device privacy choices, revoke live-share access where available, and request a copy of account information where available. Contact support for privacy requests or complaints.